Refunds & Returns Policy
All orders can be canceled until they are shipped. When an order is shipped, we will send an email to notify you.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with reasonable reasons.
Below are some of the reasons:
- If you did not receive the product within the guaranteed time(45 days, not including 2-5 day processing), you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item received was broken or defective, you can request a refund with a photo provided.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. In this case, the customer has to pay the shipping cost on the return.
We do not issue a refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Family of One Piece (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Family of One Piece.
Refund Time Frame: You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to Contact Us page or send an email to firstname.lastname@example.org
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.Go to Homepage